last updated March, 2024
At Fasthosts, we understand that we have a responsibility to protect and respect your privacy and look after your personal data. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to goods and services we offer to individuals in the European Economic Area (EEA).
It would be helpful to start by explaining some key terms used in this policy:
| We, us, our | Fasthosts Internet Limited trading as Fasthosts whose registered office is Discovery House, 154 Southgate Street, Gloucester, Gloucestershire, GL1 2EX with company number 03656438 and our group companies. |
| Our data protection officer |
Jade Pearson Discovery House, 154 Southgate Street, Gloucester, Gloucestershire, GL1 2EX privacy@fasthosts.com |
| Personal data | Any information relating to an identified or identifiable individual |
| Data subject | The individual who the personal data relates to |
The personal data we collect about you depends on the particular products and services we provide to you. We will collect and use the following personal data about you, including but not limited to:
We collect and use this personal data for the purposes described in the section 'How and why we use your personal data' below. If you do not provide personal data we ask for, it may delay or prevent us from providing products and/or services to you.
We collect most of this personal data directly from you—in person, by telephone, post or email and/or via our websites. However, we may also collect information:
Under data protection law, we can only use your personal data if we have a proper reason, eg:
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.
The table below explains what we use your personal data for and why.
| What we use your personal data for | Our reasons |
|---|---|
| Providing products and/or services to you | To perform our contract with you or to take steps at your request before entering into a contract |
| Preventing and detecting fraud against you or us | For our legitimate interest, ie to minimise fraud that could be damaging for you and/or us |
|
Conducting checks to identify our customers and verify their identity Screening for financial and other sanctions or embargoes Other activities necessary to comply with professional, legal and regulatory obligations that apply to our business, eg under health and safety law or rules issued by our professional regulator |
To comply with our legal and regulatory obligations |
| To enforce legal rights or defend or undertake legal proceedings |
Depending on the circumstances: — to comply with our legal and regulatory obligations; — in other cases, for our legitimate interests, ie to protect our business, interests and rights |
| Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies | To comply with our legal and regulatory obligations |
| Ensuring business policies are adhered to, eg policies covering security and internet use | For our legitimate interests, ie to make sure we are following our own internal procedures so we can deliver the best service to you |
| Operational reasons, such as improving efficiency, training and quality control | For our legitimate interests , ie to be as efficient as we can so we can deliver the best service to you at the best price |
| Ensuring the confidentiality of commercially sensitive information |
Depending on the circumstances: —for our legitimate interests, ie to protect trade secrets and other commercially valuable information; —to comply with our legal and regulatory obligations |
| Statistical analysis to help us manage our business, eg in relation to our financial performance, customer base, product range or other efficiency measures | For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price |
| Preventing unauthorised access and modifications to systems |
Depending on the circumstances: —for our legitimate interests, ie to prevent and detect criminal activity that could be damaging for you and/or us; —to comply with our legal and regulatory obligations |
| Protecting the security of systems and data used to provide the goods and services |
To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us |
| Updating and enhancing customer records |
Depending on the circumstances: —to perform our contract with you or to take steps at your request before entering into a contract; —to comply with our legal and regulatory obligations; —for our legitimate interests, eg making sure that we can keep in touch with our customers about existing orders and new products |
| Ensuring safe working practices, staff administration and assessments |
Depending on the circumstances: —to comply with our legal and regulatory obligations; —for our legitimate interests, eg to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you |
|
Marketing our services to: —existing and former customers; —third parties who have previously expressed an interest in our services; —third parties with whom we have had no previous dealings. |
For our legitimate interests, ie to promote our business to existing and former customers |
| External audits and quality checks, eg for ISO and the audit of our accounts |
Depending on the circumstances: —for our legitimate interests, ie to maintain our accreditations so we can demonstrate we operate at the highest standards; —to comply with our legal and regulatory obligations |
|
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency In such cases information will be anonymised where possible and only shared where necessary |
Depending on the circumstances: —to comply with our legal and regulatory obligations; —in other cases, for our legitimate interests, ie to protect, realise or grow the value in our business and assets |
Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.
We will use your personal data to send you updates by email and telephone about our products and/or services, including exclusive offers, promotions or new products and/or services.
We have a legitimate interest in using your personal data for marketing purposes (see above 'How and why we use your personal data'). This means we do not usually need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
We may ask you to confirm or update your marketing preferences if you ask us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.
You agree that we may share your personal data with:
We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.
We or the third parties mentioned above occasionally also share personal data with:
More details about some of the companies who we share your personal data with and why are set out in the table below, this list is not exhaustive. If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
| Recipient | Processing operation (use) by recipient | Relevant categories of personal data transferred to recipient |
|---|---|---|
| Amazon UK Services Limited a company incorporated in England with registered number 03223028 whose registered office is at 1 Principal Place, Worship Street, London, EC2A 2FA | A platform to choose, order and deliver competition prizes to winners ie stores a copy of your data to send you a prize in the post | Your name and contact information |
| Econoprint (UK) Limited a company incorporated in England with registered number 01604452 whose registered office is 3 Cooper Drive, Braintree, Essex, CM7 2RF | A printing company who print contact labels for customer mailshots ie stores a copy of your contact details to print postal labels | Your name and contact information |
| Astute Limited a company incorporated in England with registered number 03556172 whose registered office is 25 Oxford Road, Bournemouth, Dorset, BH8 8EY | A company that provides us with a lead generation service ie they manage telemarketing campaigns for us and call customers or potential customers | Your name and contact information |
| Wired Plus Limited a company incorporated in England with registered number 10857413 whose registered office is at Central House, Otley Road, Harrogate, England, HG3 1UF | Email marketing automation platform ie stores a copy of your personal data to drive marketing campaigns | Your name and contact information, including email address and telephone number and company details and your responses to surveys, competitions and promotions |
| Oracle Corporation UK Limited a company incorporated in Great Britain with registered number NF004046 whose registered office is Unit 8, Number One Lanyon Quay, Oxford Street, Belfast, BT1 3GP | A company that provides the platform that enables us to provide customer service and support to you ie stores a copy of your personal data so that we can contact you and provide support |
Your name and contact information, including email address and telephone number and company details Proof of ID including your date of birth and proof of address eg utility bills, driving license and passport The details of your account with us including your account number and support ticket history Your billing information, transaction and payment card information including your PayPal email address Your contact history and purchase history Information about how you use our website, IT, communication and other systems Content of your emails and communications with us Your responses to surveys Your username and passwords for our products and services |
| Microsoft Corporation with registered office 920 Fourth Avenue, Suite 2900, Seattle, Washington 95104 | A company that provides various products and services including Office365, if we have support queries from customers we may need to contact Microsoft directly to assist ie we may need to pass customer email addresses, mailbox details and access details to allow for testing and replication. Microsoft will not have access to see the customer email inbox or if you send an email to us the content of that email may be stored by Microsoft | Content of your emails and communications with us |
| Nominet UK a company limited by guarantee with registered number is 3203859 whose registered office is Minerva House, Edmund Halley Road, Oxford Science Park, Oxford OX4 4DQ. | A domain registry company ie they check customer contact details for registration of the domain |
Domain name Your name and contact information, including email address and telephone number and company details |
| Tucows Inc, Headquarters, 96 Mowat Avenue, Toronto, ON M6K 3M1 | A domain registry company ie they check customer contact details for registration of the domain |
Domain name Your name and contact information, including email address and telephone number and company details |
| Acronis International GmbH, Rheinweg 9, 8200 Schaffhausen / Switzerland | A company that provides Acronis products and services to us, for us to provide to our customers ie if a customer has any issues relating to an Acronis product we may need to share personal data with Acronis to get the issue resolved, a customer username and server name will be required to find the issue |
Server log Username Email Address |
| Plesk International GmbH, Vordergasse 59, 8200 Schaffhausen / Switzerland | A company that provides Plesk products and services to us, for us to provide to our customers, if a customer has any issues relating to a Plesk product ie we may need to share personal data with Plesk to get the issue resolved, a customer username and password will be required to find the issue |
Username Password |
| cPanel, L.L.C. 2550 North Loop W, Suite 4006, Houston, TX 77092, USA | A company that provides Cpanel products and services to us, for us to provide to our customers ie if a customer has any issues relating to a Cpanel product we may need to share personal data with cPanel to get the issue resolved a customer username and password will be required to find the issue |
Username Password |
| Google LLC organized under the laws of the State of Delaware, USA, 1600 Amphitheatre Parkway Mountain View, California 94043 USA | A platform that provides us with a communication and marketing tool and storage ie provides us with a platform to email you, stores those emails and other personal data we may hold about you on their servers so that we can access it |
Your name and contact information, including email address and telephone number and company details Information about how you use our website, IT, communication and other systems Your responses to surveys, competitions and promotions Content of your emails and communications with us Access logs Domain name Server images IP addresses Traffic data, location data, weblogs and other communication data |
| Arsys Internet S.L.U. C/ Madre de Dios nº 21, 26004, Logroño (La Rioja) Spain | A company that provides Arsys products and services to us, to provide to our customers, if a customer has any issues relating to a Arsys product we may need to share personal data with Arsys to get the issue resolved ie a customer username and password will be required to find the issue |
Username Password IP Address |
| WeSquare BV, Franciscusweg 249-1A, 1216SG Hilversum, The Netherlands | A company that provides an integration with our services so that we can add WhatsApp and Facebook messenger as an additional support channel for our customers |
Your name Your phone number The content of the messages that you send to us, and we send back to you via Whatsapp and Facebook Messenger |
| WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, D02X525 | A company that provides an integration with our services so our customers can use WhatsApp or Facebook Messenger as an additional channel to contact us for support |
Your name Your phone number The content of the messages that you send to us, and we send back to you via WhatsApp and Facebook Messenger You can find more information about WhatsApp Ireland Limited and how they manage your data on their Privacy Policy page here |
| Hotjar Limited, Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta, Europe | A company that provides us with analytics about you so that can better understand your needs and optimise the services and products that we provide. Hotjar collects analytics such as how long you spend on a page, which links you have clicked, the URL you used to arrive on our website and the link you used to leave.
Hotjar also uses cookies and other technologies to collect data about your devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device type and screen size, browser information and geographic location (country only). Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any data that is collected on behalf of Fasthosts. |
Account Number Your device IP address Your device type Your screen size Your browser information Your geographic location (country only) Information about how you use our website, IT, communication and other systems You can find more information about Hotjar and how they manage your data on their Privacy page here |
| JISC is a not-for-profit company limited by guarantee, registered in England and Wales with registered company number 05747339. And Charity number 1149740. | A domain registry company ie they check customer contact details for registration of the domain |
Domain name Your name and contact information, including email address and telephone number and company details |
| Cognism Limited, 5 Chancery Lane, London, England, WC2A 1LG | A company that provides us with business to business data for marketing purposes |
Domain name Your name and contact information, including email address and telephone number and company details |
| Calendly, LLC, 115 E Main St, Ste A1B, Buford, GA 30518 | A software company that provides us with a scheduling automation platform |
Your name Your title Your position at your company Your employer Your contact information including email address, phone number, physical business address, connection data and localisation data. |
| Reddit, Inc.1455 Market St Ste 1600, San Francisco 94103 | A company who advertise our services on their platform |
IP address User agent Advertiser Referrer URL Reddit advertising cookie Certain standard event data Device/Browse Name OS Version Screen viewport width/height Hashed emails/MAIDS/external IDs |
| A&M Media Ltd trading as Flowd York House, 20 York Street, Manchester M2 3BB | A company who drive marketing campaigns on our behalf |
First name Surname Business Email Address Prospect Job Title Prospect Linkedin Profile |
| Wingify Software Pvt. Ltd. 14th Floor, KLJ Tower North B-5, Netaji Subhash Place, Pitampura, New Delhi, 110034 | A company who provide us with A/B testing and conversion optimisation solutions |
Geo location IP address Cookies (Online identifier) Email address |
| OpenAI L.L.C, San Francisco, USA | The generation of suggestions for a domain name with the help of artificial intelligence (AI). For this purpose, the content information is transferred to an external service at the request of the interested party. The AI outputs are checked for the availability of domain names and issued as a recommendation to the interested party. |
Your name Your address Company name Existing domain name Industry Language Content data |
| GB Group plc ('GBG'), The Foundation, Herons Way, Chester Business Park, Chester CH4 9GB | An address verification platform that captures any global address and enchances address data |
Address IP address Geolocation |
|
Salesforce, Salesforce Tower, 110 Bishopsgate, Moorgate EC2N 4AY Data Centres located in Amsterdam, Netherlands and Stockholm, Sweden. |
A customer relationship management tool that lets us store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns |
Name Address Email address Telephone number Job title LinkedIn profile |
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
Personal data may be held at our offices and those of our group companies, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal data with’).
Some of these third parties may be based outside the UK/EEA. For more information, including on how we safeguard your personal data when this happens, see below: ‘Transferring your personal data out of the UK and EEA’.
We will not keep your personal data for longer than we need it for the purpose for which it is used and different retention periods apply for different types of personal data.
If you no longer have an account with us or we are no longer providing goods or services to you, we will delete or anonymise your account data after seven years.
Following the end of the of the relevant retention period, we will delete or anonymise your personal data.
Countries outside the EEA and the UK have differing data protection laws, some of which may provide lower levels of protection of privacy.
It is sometimes necessary for us to transfer your personal data to countries outside the UK and EEA. In those cases we will comply with applicable UK and EEA laws designed to ensure the privacy of your personal data.
We will transfer your personal data to:
As we are based in the UK we will also transfer your personal data from the EEA to the UK.
Under data protection laws, we can only transfer your personal data to a country outside the UK/EEA where:
Where we transfer your personal data outside the UK, we do so on the basis of an adequacy regulation or (where this is not available) eg legally-approved standard data protection clauses recognised or issued further to Article 46(2) of the UK GDPR. In the event we cannot or choose not to continue to rely on either of those mechanisms at any time, we will not transfer your personal data outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by UK data protection law and reflected in an update to this policy.
Where we transfer your personal data outside the EEA we do so on the basis of an adequacy decision or (where this is not available) eg legally-approved standard data protection clauses issued further to Article 46(2) of the EU GDPR. In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the EEA unless we can do so on the basis of an alternative mechanism or exception provided by applicable data protection law and reflected in an update to this policy.
Any changes to the destinations to which we send personal data or in the transfer mechanisms we rely on to transfer personal data internationally will be notified to you in accordance with the section on ‘Changes to this privacy policy’ below.
You have the following rights, which you can exercise free of charge:
| Access | The right to be provided with a copy of your personal data |
| Rectification | The right to require us to correct any mistakes in your personal data |
| Erasure (also known as the right to be forgotten) | The right to require us to delete your personal data—in certain situations |
| Restriction of processing | The right to require us to restrict processing of your personal data in certain circumstances, eg if you contest the accuracy of the data |
| Data portability | The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations |
| To object |
The right to object: —at any time to your personal data being processed for direct marketing (including profiling); —in certain other situations to our continued processing of your personal data, eg processing carried out for the purpose of our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims |
| Not to be subject to automated individual decision making | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you |
| The right to withdraw consents |
If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by contacting us (see ‘How to contact us’ below) Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn |
For more information on each of those rights, including the circumstances in which they apply, please contact us (see ‘How to contact us’ below) or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights.
If you would like to exercise any of those rights, please:
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality. We continually test our systems and our Data Centre is ISO 27001 certified, which means we follow top industry standards for information security.
We also have procedures to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your personal data and other information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit https://www.getsafeonline.org/. Get Safe Online is supported by HM Government and leading businesses.
In this section, End Users are defined as individuals who visit, access, use and/or interact with our Customers’ websites or email account. When an End User visits a customer website or send/receives email from a customer email address, we process Personal Data contained in server logs. Such Personal Data may include IP address and name of individual (if contained within a domain name or email address).
Fasthosts also processes the data to the extent necessary for its internal administrative purposes, in particular to carry out internal audits.
The legal basis for performing the internal audits is the legitimate interest of Fasthosts and its affiliated group companies in the monitoring of corporate activities by the executive body of a company pursuant to the Companies Act 2006 in conjunction with the recognised standards of the Institute of Internal Auditors (IIA).
Fasthosts is a company within the United Internet AG Group, Montabaur, Germany. The performance of the internal audit tasks is assigned to another Group company, United Internet Corporate Services GmbH ("UICS"). UICS is a controller and as such is subject to the requirements of the European General Data Protection Regulation (GDPR). In principle, it processes the data in the territory of the Federal Republic of Germany, in a member state of the European Union or in another state party to the Agreement on the European Economic Area and only for the purposes of the audit. The specific purpose and subject matter, type and scope of the processing and transfer of personal data, the type of personal data concerned and the group of data subjects are set out in each audit assignment, which is determined by UICS in consultation with Fasthosts. The results of the audits can also be shared with affiliated group companies.
Any affected person can also assert their data subject rights for processing by UICS either against them or against Fasthosts.
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with:
The UK’s Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.
We may change this privacy notice from time to time, and any changes will be posted on this page. The updated privacy notice will take effect as soon as it has been updated.
You can contact us and our Data Protection Officer by email if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
0333 014 2700
Discovery House,
154 Southgate Street,
Gloucester,
Gloucestershire,
GL1 2EX